Returns + Exchanges
We accept returns, exchanges and refunds on all Cash Lennox items with the following requirements:
- The item/s must be in original condition
- Item/s must not have been worn, weathered or altered in anyway
- Refunds will be issued excluding the original shipping cost (if applicable)
Are returns free?
The shipping cost incurred for returning item/s to Cash Lennox for a return, exchange or refund are not covered or reimbursed by Cash Lennox.
How do you organise a return?
Simply email firstname.lastname@example.org and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need.
Please note we are unable to be held liable for the postage costs associated with your belt being returned to our studio. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
Where do you send your return to?
Our studio is located in Melbourne, Australia. We will provide you with the full address when we allocate your Returns Authorisation number!
Exchanges, credit notes and refunds (and credit notes)
Exchanges are available on all products including sale and promotional items (within 14 days of purchase). Refunds are available on all pieces excluding sale and promotional items (within 14 days of purchase). Unfortunately we can't refund sale items or items purchased during sales promotions, but we'll gladly exchange them or issue you with a credit note.
How long does it take for your exchange/refund to be processed?
We try to process returns as quickly as possible, but we do ask for 2-5 working days to be able to process your return once received at our studio. Please then allow for subsequent return shipping (additional time required for international shipping).
If you are exchanging, we will send your new item/s, and email you a new tracking number.
If you require a refund, we will email you once complete.
What if your order arrives damaged, or there is a fault?
If you do receive damaged goods, please contact us immediately at email@example.com so we can help you to sort out the problem as quickly as possible. Please remember, all Cash Lennox items are hand crafted, and each is unique, with the materials varying from piece to piece.